Diane was born in Ogdensburg, NY and grew up in a small town setting very similar to western Pennsylvania. She completed her MBA at Clarkson College in Potsdam, NY, then moved to the Pittsburgh area in 1991. Her expertise in compliance and related audit supervision eventually led to managing a mortgage branch in Butler, PA. Diane’s background with details and rules was a great fit for helping people work through the process of obtaining their mortgage. She found that helping families own their homes was a calling for her, with no greater satisfaction than the privilege of witnessing buyers become homeowners. Her success is a direct result of her knowledge in the industry, coupled with an education that sharpened her problem-solving skills and team approach.
Diane has 21 years’ experience originating mortgages. She specializes in conventional, USDA, FHA and VA loan programs, all of which are very important to the market she serves. Her clients reside primarily north of Pittsburgh in Butler, Lawrence, Armstrong and Indiana counties. The rural aspect of this area is so much like where she grew up, and the people who live there can relate to her honest, straightforward approach. She takes pride in being there 100% for her clients, from working out the details of pre-approval, all the way to closing. Her clients consistently comment on her availability and willingness to help.
Diane came to Holland Mortgage Advisors because of their great reputation and competitive rates.
Diane lives in Butler, PA, and enjoys cooking, gardening, and time spent with friends and family. She is involved with community service in Butler.
I would highly recommend Diane Downs as an exceptional loan officer. She is very professional, knowledgeable and experienced in her field. Diane demonstrates excellent customer service and treats every customer with individualized care, displaying kindness and patience in all situations. She was very responsive to my questions, taking time to explain everything and making sure I was well informed at each step of the process. I had a number of options available in terms of what I wanted my mortgage to look like financially. Diane worked with me through each scenario and provided me with written numbers. Diane will put your needs first and find solutions that best fit your situation if the need arises. Because of her expertise, my mortgage process was smooth and seamless from start to finish. The high level of service and personal attention I received from Diane was exceptional. I would highly recommend Diane for any mortgage service you may need.- Marsena Pelton